Shipping & Delivery Policy

We offer the following shipping methods: • Standard delivery via Thailand Post or Kerry Express • Express delivery via Flash Express or Lalamove (Bangkok area) • In-store pickup (free) Shipping fees are calculated based on: • Destination (Bangkok, upcountry, or remote areas) • Package weight and size • Selected shipping method Shipping costs are displayed at checkout before payment confirmation. Free shipping may be offered for orders above a certain value during promotional periods.

Estimated delivery times after order processing: • Bangkok and metropolitan area: 1–2 business days • Upcountry provinces: 2–5 business days • Remote areas: 5–7 business days • Express delivery (Bangkok): same-day or next-day Order processing takes 1–2 business days after payment confirmation. Delivery times may vary during holidays, severe weather, or peak seasons. We are not responsible for delays caused by the shipping carrier.

We are committed to fair and accurate product information: • All prices displayed on our website are current and accurate to the best of our knowledge • Stock availability is shown in real-time on product pages • Product descriptions, specifications, and images reflect the actual product • We reserve the right to correct pricing or description errors (see Terms & Conditions) If you receive a product that does not match its description, you are entitled to a return or exchange under our Refund Policy.

All prices displayed on our website are inclusive of applicable taxes unless otherwise stated. Value Added Tax (VAT), where applicable, is included in the displayed price. For business-to-business transactions requiring a tax invoice, please contact us with your tax ID at the time of purchase. If a product is exempt from VAT or has a special tax rate, this will be clearly indicated on the product page.

We take care to package all orders securely. However, if your parcel arrives damaged: • Contact us within 48 hours of delivery with photo evidence • We will file a claim with the shipping carrier on your behalf • We will send a replacement or issue a refund for damaged items Our liability for shipping damage is limited to the value of the products in the order. We are not liable for delays, lost packages in transit by the carrier, or damage caused by incorrect delivery addresses provided by the customer. Please inspect your package upon delivery and report any issues immediately.

Once your order is shipped, you will receive: • A shipping confirmation email with tracking number • Order status updates via email at each fulfillment stage • Access to our Track Order page using your order number You can track your order at any time by visiting our Track Order page and entering your order number. If you have not received tracking information within 3 business days of payment, please contact us.