Refund, Return & Warranty Policy

We provide warranty coverage for computer hardware and maintenance items as follows: • New products: Warranty period as specified by the manufacturer (typically 1–12 months) • Second-hand/used products: 1-month warranty unless otherwise stated • Repair and maintenance services: 1-month warranty on parts replaced and labor Warranty covers manufacturing defects and hardware failures under normal use. The warranty period begins from the date of purchase or service completion.

Warranty does not cover damage caused by: • Physical damage, drops, or impact • Liquid spills or water damage • Unauthorized repairs or modifications • Misuse, negligence, or improper installation • Power surges, lightning, or natural disasters • Software issues, viruses, or data loss • Consumable items (batteries, cables) unless defective on arrival Warranty is void if the product's serial number or warranty seal has been removed or tampered with.

You may return products under the following conditions: • Defective or damaged items: within 7 days of delivery • Items not matching the product description: within 7 days of delivery • Change of mind: within 3 days (item must be unopened and in original packaging) To initiate a return, contact us with your order number and reason for return. Refunds are processed within 3–5 business days after we receive and inspect the returned item.

Return shipping costs are determined as follows: • Defective or wrong items (our fault): We cover return shipping costs • Change of mind returns: Customer covers return shipping costs • Items damaged during return shipping (customer-arranged): Customer responsibility For defective items, we will arrange return shipping or reimburse reasonable shipping costs upon receipt of the item.

Under consumer protection laws, you have the right to: • Receive products that match their description and images • Return damaged or defective items for exchange or refund • Receive accurate product information including specifications and condition • Fair and transparent pricing without hidden charges If a product you receive is damaged, defective, or does not match the description, contact us immediately with photo evidence for a replacement or full refund.

For maintenance and repair services, we take responsibility for the security of customer devices in our care: • All devices received for repair are logged with serial numbers and condition notes • We are liable for damage to customer devices caused by our negligence while in our possession • Compensation for our negligence is limited to the device's current market value or repair cost, whichever is lower • We are not liable for pre-existing damage or data loss; customers are advised to back up data before submitting devices • Devices not collected within 90 days of repair completion may be disposed of